Refund Policy
This Refund Policy outlines the terms governing refunds, cancellations, and service-related credits for services provided by The Social 99. As a provider of digital services, The Social 99 allocates time, resources, and operational capacity upon client onboarding. This policy is intended to clearly define refund eligibility and ensure transparency prior to the commencement of services.
7-Day Satisfaction Guarantee
If you are not satisfied with your first batch of deliverables, you may request a full refund within 7 days of that first delivery. This guarantee applies to your first batch only and takes precedence over the general terms set out below.
To claim it, email [email protected] within the 7-day window. Refunds are issued to the original payment method.
General Policy
Outside the 7-day satisfaction guarantee above, and due to the nature of digital services, all payments made to The Social 99 are non-refundable once services have commenced. Time, planning, and resources are allocated immediately after onboarding.
When Services Begin
Services are considered to have commenced once any of the following occurs:
- Access to onboarding forms, systems, or tools is provided
- Strategy, planning, or content creation begins
- Design, editing, or development work is initiated
Once services have commenced, refunds will not be issued except under the 7-day satisfaction guarantee above.
Subscription Services
For monthly or recurring plans:
- Subscriptions may be cancelled at any time prior to the next billing cycle
- Cancellation prevents future charges
- No refunds are issued for the current billing period, apart from a first-batch claim under the 7-day satisfaction guarantee
Services will remain active until the end of the active billing cycle.
One-Time Services
Payments for one-time services, including but not limited to video production and website design, are non-refundable once work has commenced, regardless of project stage or completion status. The 7-day satisfaction guarantee applies to recurring social media plans, not to one-time projects.
Results Disclaimer
All services are delivered as professional execution of the agreed scope. Refunds are not contingent on performance metrics, engagement levels, or business outcomes.
Delays and Client Responsibility
Refunds will not be issued for delays caused by:
- Missing or incomplete information
- Delayed approvals
- Lack of communication or feedback from the client
Service Credits
In cases of verified service errors solely attributable to Social 99, service credits may be issued at our discretion. Cash refunds are not guaranteed.
Policy Updates
The Social 99 reserves the right to modify this Refund Policy at any time. Any updates will be effective immediately upon posting on the website.